Returns and Exchanges

We gladly accept unopened and unused product within 30 days of the invoice date for a full exchange of the merchandise value, refunded in the original form of payment less appropriate adjustments for shipping and handling. To start a return, please pack the products you'd like returned, include a copy of the pick slip included with your order, seal your box securely and send your package to:

Kona Coffee Company

13961 Campo Rd. #88

Jamul, CA 91935

ATTN: Returns Department

Packages must be returned prepaid. We do not accept COD. We recommend you insure and track the package with the shipping carrier of your choice. If your online order is defective or missing, please contact us and include your order number and the list of missing/defective items.